Planning Technical Support Officer

Planning Technical Support Officer
Salary: £40,814 per annum
Grade: 6
Directorate: Planning and Delivery and Place Shaping
Location:  19 Wells St, London, W1T 3PQ
Contract type: Permanent, Full Time
Contract details: 37 hours per week
Application closing date: Sun, 26/04/2026 – 23:59
Interview date: w/c 11 May 2026 (may be subject to change)

Organisation overview

You will be joining an organisation whose work is helping to shape the future of one of London’s most iconic places. The Oxford Street Development Corporation has been established to lead the long-term regeneration and transformation of Oxford Street and its surrounding area to deliver a world-class public realm and safer, cleaner streets, and to supporting high-quality development, culture and economic activity that keeps the area thriving. Our OSDC Board is setting out the strategic direction of the organisation and brings diverse insight and cross-sector expertise including retail, property, leisure, fashion, music, theatre, media, law and politics. Your will be joining a rapidly growing organisation fully dedicated to restore Oxford Street to its former glory and to shape its exciting next chapter.

About the role

To assist the Planning Technical Support function in the Oxford Street Development Corporation’s Planning Unit, ensuring the delivery of an efficient, high-quality planning support and validation service. This role will carry out all administrative procedures relating to the receipt, validation and processing of planning applications including strategic majors, pre-applications, enforcement and appeal cases.

You will maintain excellent customer service, legislative compliance, and provide valuable technical advice to stakeholders, while supporting the integrity and performance of planning systems and datasets.

You will play a key role in helping to establish a new Local Planning Authority, contributing to innovative, digitally-enabled planning processes from the ground up and supporting the continuous improvement of end-to-end planning services.

What your day will look like

• Validating a wide range of planning applications, including strategic major schemes, ensuring compliance with statutory and local requirements
• Managing planning case administration from submission through to decision, including consultations and issuing documentation
• Supporting the coordination of planning appeals and enforcement cases, ensuring deadlines and procedural requirements are met
• Maintaining and updating the statutory planning register and associated records
• Responding to enquiries from applicants, agents and members of the public, providing clear and professional advice
• Processing planning fees and supporting financial administration, including resolving queries and liaising with finance colleagues
• Supporting Planning Committee and stakeholder meetings, including preparation and administrative coordination
• Contributing to improvements in planning processes, systems and digital tools to enhance service delivery

Skills , knowledge and experience

To be considered for the role you must meet the following essential criteria:

• Experience working with planning systems or similar case management systems
• Strong understanding of planning processes, including validation requirements and development management
• Experience supporting or administering planning enforcement cases and/or planning appeals, including understanding of statutory processes and timescales
• Experience of working in a local authority, development corporation or similar planning environment
• Ability to manage workloads effectively and work to tight deadlines with high accuracy
• Strong written and verbal communication skills, with the ability to engage with a range of stakeholders

Behavioural Competencies

Decision Making
…is forming sound, evidence-based judgements, making choices, assessing risks to delivery, and taking accountability for results.

Level 1 indicators of effective performance

• Takes personal responsibility for own decisions
• Makes straightforward decisions to progress own work
• Asks others for input, recognising the benefit of more than one perspective
• Understands which decisions are within own area of responsibility and which to pass to others
• Understands the risks associated with decisions, informing others of these risks

Planning and Organising
… is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard.

Level 1 indicators of effective performance

• Plans and prioritises own workload to meet agreed deadlines
• Advises colleagues or manager early of obstacles to work delivery
• Perseveres and follows work through to completion
• Checks for errors to ensure work is delivered to a high standard first time
• Effectively juggles priorities

Responding to Pressure and Change
… is being flexible and adapting positively, to sustain performance when the situation changes, workload increases, tensions rise or priorities shift.

Level 1 indicators of effective performance

• Stays calm in pressurised and demanding situations
• Responds flexibly to changing circumstances
• Recognises when unable to cope and asks others for help
• Demonstrates openness to changing work priorities and deadlines
• Maintains personal well-being and achieves a balance between work and home life

How to apply

To apply please visit Vacancy

The full job description can be found here