Stakeholder Engagement Manager

Stakeholder Engagement Manager – Oxford Street Development Corporation
Salary: £64,690 per annum
Grade: 10
Directorate: External Relations
Location:19 Wells St, London, W1T 3PQ
Contract type: Permanent, Full Time
Application closing date: Sun, 03/05/2026 – 23:59

Organisation overview

Transforming Oxford Street is one of the UKs most exciting regeneration programmes. Oxford Street is not just a shopping street. In 2022 it contributed an estimated twenty-five billion pounds to London’s economy. That is nearly five per cent of the city’s total GVA and around one per cent of the United Kingdom’s entire economic output.

The Oxford Street Development Corporation has been established to lead the long-term regeneration and transformation of Oxford Street and its surrounding area to deliver a truly world-class public realm. The OSDC will provide a single guiding mind to lead delivery, build relationships between the private and public sector and accelerate investment into Oxford Street and the West End. Our OSDC Board is setting out the strategic direction of the organisation and brings diverse insight and cross-sector expertise including retail, property, leisure, fashion, music, theatre, media, law and politics.

We have the chance to re-invent Oxford Street, working with businesses, retailers, residents and local organisations to create one of the finest public spaces in the world. Located in the heart of London’s West End, the area benefits from an unrivalled concentration of retail, the arts, hospitality, entertainment and employment. This regeneration will ensure Oxford Street remains firmly on the map as a globally recognised destination, futureproofing its role as a huge driver of London’s economic growth and an exciting place to visit for Londoners and tourists alike.

Should you be successful in this role, you would be joining a rapidly growing organisation, set up on January 1st 2026 and fully dedicated to shaping and delivering this exciting new chapter for Oxford Street.

About the role

1. 1. To manage the delivery of the overall stakeholder comms strategy for the new Oxford Street Development Corporation, including  working with senior colleagues in the newly formed OSDC, Mayor’s Office, GLA and at partner functional bodies including Transport for London (TfL) to map audiences, identify channels, draft key messages, outline and respond to risks and opportunities, and agree an ambitious plan of stakeholder activity for the first year of the OSDC and beyond
   2. To develop and maintain the core partnerships and stakeholder relationships necessary to achieve the OSDC objectives, including identifying and delivering ways for priority audiences to stay updated and provide their feedback on our plans, inspiring and enthusing our audiences in the potential of this exciting programme of works
   3. To identify, design and deliver a wide range of engagement opportunities, ensuring the OSDC can listen and engage with the widest range of stakeholders, including residents, businesses, retailers, community and campaign groups, third sector organisations,  Parliamentarians and more, to ensure we shape the design and delivery of the programme in a way that truly works for all Londoners and with a particular aim of creating spaces for engagement, discussion and collaboration.  This will include leading or supporting on the design and delivery of activities such as events, forums, newsletters, webinars, social media activity, and other activations as relevant.
   4. To support the public realm design teams in optimising opportunities for co-design with priority stakeholder groups, including acting as the primary engagement lead for the public realm design teams, managing the logistics and facilitation of co-design opportunities with priority stakeholder groups.
   5. To support the senior leadership team and Board of the OSDC in mapping and owning their priority stakeholder relationships
   6. To work with our External Affairs lead to deliver our on going key message development and delivery, including ensuring comprehensive briefings are regularly updated ahead of all stakeholder activity.
   7. Realise the benefits of London’s diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London’s communities.
   8. Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams.

What your day will look like

• Working directly with residents, businesses, retailers and partners to listen, build trust and keep plans moving
• Working with the designs teams to deliver co‑design workshops, forums, events and activations that shape Oxford Street’s future
• Acting as the day‑to‑day engagement lead for public realm design work, co-ordinating logistics and facilitation
• Producing clear, practical briefings so senior leaders and Board members engage stakeholders with confidence championing inclusive engagement, ensuring diverse and under‑represented voices are heard
• Collaborating across the OSDC, Mayor’s Office, GLA, TfL and local partners in a fast‑moving, political context
• Flexing working patterns to support key moments, events and consultations (possible evening and weekend work could be expected).

Skills , knowledge and experience

To be considered for the role you must meet the following essential criteria:

1. Significant knowledge and experience of strategic communications and/or stakeholder engagement in a high-profile organisation regularly in the media eye.
2. Significant experience of resident, community and local level engagement, particularly in a high profile-built environment context.
3. Experience of high-profile public engagement exercises, and ability to generate consensus through partnership building and stakeholder engagement.
4. Experience leading the practical delivery of stakeholder engagement for high-profile projects and public engagement exercises at a local level, with a proven ability to facilitate consensus through community partnership building, direct resident engagement, and the successful execution of co-design workshops.
5. An understanding of complex political environments and significant experience of operating effectively within them.
6. Experience of managing agencies to deliver communications or events activations.

Behavioural Competencies

Building and Managing Relationships

… is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals.

Indicators of Effective Performance

Actively engages partners and encourages others to build relationships that support OSDC objectives
Understands and recognises the contributions that staff at all levels make to delivering priorities
Proactively manages partner relationships, preventing or resolving any conflict
Adapts style to work effectively with partners, building consensus, trust and respect
Delivers objectives by bringing together diverse stakeholders to work effectively in partnership

Stakeholder Focus

… is consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and manage others’ expectations.

Indicators of effective performance

Understands diverse stakeholder needs and tailors team deliverables accordingly
Is a role model to others, encouraging them to think of Londoners first
Manages stakeholder expectations, so they are high but realistic
Removes barriers to understanding the needs of diverse stakeholders, including hard to reach groups
Focuses own and team’s efforts on delivering a quality and committed service

Communicating and Influencing

… is presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us.

Indicators of effective performance:

Encourages and supports teams in engaging in transparent and inclusive communication
Influences others and gains buy-in using compelling, well thought through arguments
Negotiates effectively
Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement
Advocates positively for the OSDC both within and outside the organisation

Strategic Thinking

…is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a clear and strategic plan for action.

Indicators of effective performance

Develops a positive and compelling vision of Oxford Street’s future potential,
Proactively involves partners in strategic thinking, incorporating their views into plans and working with them to align strategic priorities
Sets priorities by identifying where time and investment is needed most
Generates and leads strategic initiatives that reflect the OSDC’s ambitions

How to apply

To apply please visit Vacancy

The full job description can be found here